Refund and Returns Policy

Last Updated: [25/03/2025]

At [EVENTS BY DMK], we aim to provide the best event management services tailored to your needs. We understand that plans can change, so we have outlined our refund and cancellation policy below to ensure a smooth experience.

1. Booking and Deposit Refund Policy

  • To confirm your booking, a deposit of [X%] of the total event cost is required.
  • Deposits are non-refundable after [30 days] from the date of booking.
  • If the event is canceled within [10 days] of the event date, the deposit will not be refunded.

2. Cancellation and Refund Policy

(a) Client Cancellations:

  • Cancellations made more than [10 days] before the event date: [10]% refund of the total payment (excluding the non-refundable deposit).
  • Cancellations made within [10 days] of the event date: No refund will be provided.
  • Cancellations due to unforeseen circumstances (e.g., personal emergencies) will be handled on a case-by-case basis.

(b) Company Cancellations:

  • If we are forced to cancel your event due to circumstances beyond our control (e.g., natural disasters, government restrictions), we will offer:
    • A full refund (excluding non-recoverable expenses).
    • The option to reschedule your event at no additional cost.
    • A credit for future events valid for [1 months].

3. Postponement Policy

  • If you wish to postpone your event, you must notify us at least [15 days] before the event date.
  • We will work with you to reschedule based on our availability.
  • Any additional costs incurred due to rescheduling (e.g., vendor fees) will be the client’s responsibility.

4. Changes to Services

  • Changes to event details (e.g., venue, guest count, menu) must be communicated at least [5 days] before the event.
  • We will accommodate changes where possible, but additional costs may apply.
  • No refunds will be provided for a reduced guest count or scaling down of services once confirmed.

5. Refund Processing Time

  • Approved refunds will be processed within [4 business days] to the original payment method.
  • Any transaction fees or bank charges incurred during the refund process will be deducted from the refund amount.

6. Non-Refundable Items

The following items are non-refundable:

  • Custom-designed décor and stationery.
  • Vendor fees paid directly to third-party suppliers.
  • Personalized or specialty items ordered for the event.

7. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
📧 [anshashank433@gmail.com]
📞 [8431953769]